Over half of consumers (52%) are more likely to repurchase from a company that offers live chat support.Consumers are more likely to remain loyal, engage in positive word of mouth, and spend up to $500 extra per month with businesses that provide effortless live chat experiences.Recent research from Kayako, which surveyed more than 400 consumers and 100 businesses, found that: Live chat is big right now – and the numbers behind its adoption prove why.
